REFUND & RETURN POLICY

Last Updated: July 23, 2026

Your happiness with every order matters to us at Lush Emporiums. If something isn't right, we've kept our return process quick and stress-free so you can shop with confidence.

Cancelling an Order

Need to cancel? Reach out to us at info@lushemporiums.com within 24 hours of placing your order and include your order number so we can find it quickly.

Once that window passes, we may not be able to stop the order because it could already be moving through processing. After an order leaves our facility, it can no longer be cancelled. If it has already shipped, you're welcome to send the item back after it arrives, following the steps in this policy.

30-Day Returns

You have a full 30 days from the date your order arrives to start a return.

To qualify, the item needs to be:

• Unused
• In the same condition you received it
• Sent back with its original packaging, tags, and any accessories

Our team will walk you through each step along the way.

Restocking Fee: None. We never charge a restocking fee.

Quick Summary

• Return Window: 30 days from delivery
• Condition: Unused, original condition, with all packaging, tags, and accessories
• Support: Our team guides you through the whole process
• Restocking Fee: $0

Who Pays for Return Shipping

If the product arrived wrong or damaged

You won't pay anything to return an item that:

• Was shipped to you incorrectly
• Was damaged during delivery
• Arrived defective

If you simply changed your mind

Return shipping is the customer's responsibility when:

• The wrong item was ordered by mistake
• The item doesn't fit
• You no longer want the item

Please note that the original shipping charge is not refundable.

Steps to Return an Item

1. Get in touch — Email info@lushemporiums.com with your order number and the reason for your return.
2. Package it up — Securely repack the item in its original packaging, along with all accessories, tags, and paperwork.
3. Ship it out — Return the item using the directions in the return authorization email we send you, including any recommended carrier or shipping method.

How Refunds Work

• Review: When your return reaches us, we'll check the item to confirm it meets the conditions above.
• Timing: Once approved, we'll process your refund. It can take up to 7 business days for the refund to reach your original payment method, depending on your bank or card provider.

Exchanges

Exchanges are welcome. If you'd prefer a different size, color, or product, just email us at info@lushemporiums.com and we'll help you swap it out quickly.

If Your Order Doesn't Arrive

If your package hasn't shown up within the expected timeframe, email info@lushemporiums.com with your order number. We'll open an investigation with the carrier, and if the package is confirmed lost, we'll either refund you in full or send a replacement at no extra charge.

Items That Can't Be Returned

Certain products can't be returned for health and safety reasons. Any item like this will be clearly labeled as non-returnable on its product page.

Updates to This Policy

We may revise this Refund & Return Policy whenever needed. When we do, we'll post the updated version here and change the "Last Updated" date. Please check back now and then, since continuing to use our site after an update means you accept the revised terms.

Need Help?

Have a question about a return or refund? Just reach out to our support team — we're glad to help.

Contact

Store: Lush Emporiums Email: info@lushemporiums.com

Response Time: We typically reply within 1–2 business days.